We here at exhas here to answer all your queries. We are always available to hear from you. If you have any issue or technical queries, please don’t hesitate to contact us. We want you to be perfectly happy with your purchase. But, if you are not satisfied with your purchase and feel it’s not what you are looking for, our staff will do their best to resolve your issue and satisfy your requirements. We want to do our best to give you friendly and efficient customer support.
Firstly, in case you are dissatisfied with our service and wish to request a refund, we completely understand. Please note that a full refund will only be accepted within 7 days of your initial payment. If you request a refund after 7 days, a charge equivalent to one month of service will apply, and the remainder will be refunded to you.
You will retain access to our IPTV service until the end of the current month for which you have paid. Kindly reach out to us about your refund request, as our streamlined process ensures a swift resolution within just one business day. Opting for direct communication with us is more efficient than initiating a dispute through your payment source, which could prolong the refund process. Your prompt contact with us is recommended for a quicker and smoother resolution.
Follow the steps below to submit your refund request.
- Use the WhatsApp or chat or email Support to request the refund.
- Provide your username and same email address you use to buy our services.
- Include your Order Number also.
- Payment will be done to the same method of payment used.