At Exhas, we are dedicated to providing outstanding customer service and ensuring that all your queries are addressed in a timely and professional manner. We understand how important it is for you to have a seamless experience with our IPTV service, and we are always available to assist you. Whether you have a question about the service, need technical support, or require any clarification, we are here to help.
Your satisfaction is our top priority, and we want you to feel confident in your decision to choose Exhas. If, for any reason, you are not completely satisfied with your purchase, we encourage you to reach out to us. Our team is committed to resolving any issues you may encounter and will work diligently to meet your needs and expectations. We believe in providing friendly, professional, and efficient customer support, and we aim to ensure that all of our customers have a positive experience with our services.
What You Need to Know?
In the unlikely event that you are dissatisfied with our service and wish to request a refund, we completely understand and are here to assist. We believe in transparency and fairness, and we want to ensure that your concerns are addressed appropriately. Please note that a full refund will only be processed within 7 days from the date of your initial payment. If a refund request is made after 7 days, a charge equivalent to one month of service will be deducted from the total amount, and the remainder will be refunded to you.
You will continue to have access to our IPTV service until the end of the current month, We want to make the refund process as smooth and efficient as possible, so we encourage you to contact us directly with your refund request. Our streamlined refund process ensures that your request is handled promptly, typically within one business day. Opting for direct communication with us is the most efficient way to resolve your issue quickly. Initiating a dispute through your payment provider may delay the process and is often unnecessary.
Submit Your Refund Request
To ensure a quick and smooth resolution of your refund request, please follow the steps outlined below:
- Contact Us: Reach out to us via WhatsApp, chat, or email support to initiate your refund request.
- Provide Your Details: Provide your username and the email address you used when purchasing our service.
- Refund Method: Refunds will be processed to the original payment method used for the transaction.
Fast Refund Processing
We understand that your time is valuable, and our goal is to make the refund process as hassle-free as possible. If you have any questions or concerns about the process, our support team is available to assist you and guide you through each step. Please feel free to reach out to us at any time, and we will ensure that your refund is processed swiftly and efficiently.
Your Satisfaction is Our Priority
At Exhas, we strive to build long-lasting relationships with our customers, and we truly value your feedback. We hope to continue serving you and providing you with the best possible IPTV experience. Thank you for choosing Exhas, and we look forward to addressing any concerns you may have in the future.