FAQ

 

● What is IPTV?

IPTV stands for Internet Protocol television, which is a technology that allows television programming and other video content to be delivered to a user's device over an IP network. This means that instead of using traditional broadcast methods like satellite or cable, IPTV uses the internet to stream video content.

IPTV typically requires a set-top box or a smart TV that can connect to the internet, as well as a subscription to an IPTV service. The service provider delivers the video content over the internet using a variety of protocols, including multicast and unicast. IPTV can provide a range of content, including live TV channels, video-on-demand (VOD) services, and interactive TV services.

IPTV is becoming increasingly popular as internet connectivity becomes more widespread and as people seek alternatives to traditional cable or satellite TV services. It offers greater flexibility and control over what content you watch and when you watch it, as well as access to a wider range of programming from around the world.

● How does your IPTV service work?

To use our IPTV service, you'll need only a good internet connection. Our service is designed to work seamlessly on any device you have, whether it's a smart TV, computer, tablet, Mag, or smartphone. Simply connect your device to the internet, install the necessary app player, and you'll be able to enjoy a wide range of channels and on-demand content without any issues. If you need any help with setup, our support team is always here to assist you.

● Ethernet or Wi-Fi?

We regularly suggest ethernet connections (device hardware) for optimal resolution.

● What is an Android TV Box?

An Android TV box is basically a small computer operating an Android-based OS and runs various apps, the “XMBC Remote” being one of them.

● Can I make a request for VOD/Series?

Yes, you can request any content, including TV channels, VOD, or series. If you don't find it in your playlist, simply submit your request through the form. We will add it as soon as possible. Once it's added, you'll receive an email notifying you that your request has been processed and the content you requested has been successfully added.

● Do you have a channel list?

Yes, we have a detailed channel list available. You can find it here.

● Is the content displayed with high quality?

IP networks are optimized to use the best connections possible so users can receive high quality output. We maintain performance levels on our end to ensure the highest quality possible on a regular basis.

● What is the amount of bandwidth used by the IPTV stream?

Updated H.264 technologies are utilized for our IPTV streams, ensuring optimal quality and compression settings. The size of IPTV streams typically ranges around 8 Mbit. However, when channels are changed, the H.264 protocol might require slightly higher bandwidth. Therefore, we recommend a minimum internet speed of 15 Mbit (for HD channels, at least 10 Mbit is necessary).

● What types of devices are supported?

Various devices are supported by us, including Smart TV, Kodi, VLC, PC, Vu+, DreamBox, Enigma, Android Boxes, Android Smart Phones, apple devices app and Max. all smart TV devices (Samsung, Sony, LG…), all Android devices, Apple TV, i-Phone, MAG box, Nvidia shield and FireStick...

● Is a satellite or dish equipment required to use IPTV?

Satellite or dish equipment is not necessary to use IPTV. Our servers will connect you to the IPTV platform using your internet connection.

● What are the benefits of using IPTV?

Internet Protocol Television (IPTV) has numerous benefits. It is an inexpensive option in the current market and includes a slew of telecommunications providers. There are new channels on the horizon, so the variety is always expanding.

● What are some of the fundamentals of the IPTV system?

There are a couple of fundamental IPTV systems used to access content. IPTV systems can be channeled from a broadcast platform and displayed to multiple viewers simultaneously. IPTV systems can be used to offer VOD (video on demand). The system is accessed with a set-top box (along with relevant accessories).

● How long does it take to get a response from a support ticket?

we understand the importance of timely assistance. Our dedicated support team is committed to providing swift resolutions to your queries. During our working hours, from 8 AM to 11 PM (GMT), you can expect a response to your support ticket within 5 minutes to a maximum of 1 hour. 

We prioritize efficiency and strive to ensure that your concerns are addressed promptly, allowing you to proceed with confidence. If you have any further questions or require assistance, please don't hesitate to reach out to us. Your satisfaction is our priority.

● My subscription is not working. What should I do?

If you're having trouble with your subscription, try the following steps:

• Ensure subscription validity: Double-check that your subscription is still active and hasn't expired.
• Verify login credentials: Make sure you're using the correct username and password associated with your subscription.
• Clear cache and cookies: Sometimes, clearing your browser's cache and cookies can resolve login issues.
• Contact support: If you're still unable to access your subscription, please reach out to our support team with details of the problem for further assistance.

● Can I turn my television into a smart TV with an Android TV box device?

Sure. This is achievable since you can set up certain apps from the Google Play store, which will make your television somewhat interactive. Other apps can be used on your television, too, including Skype, Firefox, and Gmail!

● How can I fix audio or video playback issues?

If you're experiencing problems with audio or video playback, try the following troubleshooting steps:

• Check device compatibility: Ensure that your device and browser are compatible with our streaming service.
• Update software: Make sure your device's operating system, browser, and media player software are up to date.
• Clear cache: Clear your browser's cache and cookies, as outdated data can sometimes interfere with playback.
• Try a different App or device: If the issue persists, try accessing the service from a different App or device to isolate the problem.
• Contact support: If none of the above steps resolve the issue, please contact our support team for further assistance.

● How do I clear my cache when the “clear cache” message shows up on Kodi?

You will see the “clear cache” option when you select “maintenance” under the “programs” tab.

● Can my Android/iPhone/iPad be used as a remote control on Kodi?

You can download a free app called the “XBMC Remote” to browse options on Kodi. It is comprised of a user-friendly keyboard that acts as a remote control on your mobile device.

● Why do you charge $1 for your IPTV trial service?

Initially, we offered a free 24-hour trial of our IPTV service. However, we encountered several issues such as spam from certain clients requesting multiple trials, orders with incorrect information, and instances where users didn't utilize the trial after receiving it. To address these challenges and ensure that our trial service is accessed by genuinely interested clients, we introduced a nominal fee of $1 for the 24-hour trial. This helps us filter out spam and identify serious inquiries, ensuring a better experience for all users interested in our service.

● When will i receive my subscription credentials?

After you have completed your purchase and payment, you will receive your subscription credentials via email within 5 minute to 6 hours (depending on our working time), Our operating hours are from 08 AM to 11 PM (GMT). 

Orders received within this timeframe will be processed promptly. If your order is placed outside of these hours, please expect a slight delay, but rest assured we will process your order as soon as possible.

● Do you guarantee that all channels will work?

Yes, we guarantee that all channels will work seamlessly and in top-quality streaming. Our server is hosted offshore, and content is delivered from multiple servers simultaneously. In the rare event of downtime on any server, other servers will seamlessly take their place, ensuring uninterrupted service. You can trust that our IPTV service provides reliable access to all channels.

Additionally, if for any reason you are not completely satisfied with our service, we offer a hassle-free refund policy. Simply contact our support team via email, WhatsApp, or chat and request a refund, providing a reason for your dissatisfaction. We will process your refund within 1 hour, no questions asked.

● I'm encountering an "Authentication Failed" error message ?

An "Authentication Failed" error typically indicates an issue with your login credentials or account status. Here's what you can do:

• Double-check credentials: Ensure that you're entering the correct username and password associated with your account. Pay attention to uppercase/lowercase letters and any special characters.
• Verify account status: Make sure your account is active and in good standing. 
• Contact support: If you're still unable to authenticate your account, please contact our support team for assistance in resolving the issue.

● How can I improve streaming performance on my device?

To enhance streaming performance on your Smart TV or streaming device, consider the following tips:

• Position your router: Place your router in a central location and away from obstructions to ensure optimal Wi-Fi coverage.
• Use wired connection: If possible, connect your Smart TV or streaming device to the router using an Ethernet cable for a more stable and reliable connection.
• Update firmware: Keep your Smart TV or streaming device's firmware up to date to ensure compatibility with the latest streaming protocols and technologies.
• Reduce interference: Minimize interference from other electronic devices or appliances that may disrupt Wi-Fi signals by relocating or turning them off during streaming sessions.
• Contact support: If you're still experiencing streaming issues despite these measures, please contact our support team for further assistance and troubleshooting.

● Does this service work in my country?

Exhas IPTV works all over the world, no matter where you live or where you are. Since you have a stable Internet connection, you will be able to watch thousands of TV channels.

● What kind of quality service we are providing?

Most of the elements of IP networks are the control of quality service. Our service is just excellent that you can compare with other similar service providers in the market. Our quality of service ensure you the priority to several packets on the network, we always maintain and control delays fragmentation of the service to assure you high-end quality service. We always maintain the desired level performance.

● Can i use two devices at the same time?

Kindly note that one subscription allows access across multiple devices; however, simultaneous viewing is restricted to one device at a time. Additional connections for simultaneous viewing on multiple devices can be acquired for an extra fee.

● What is multi-connection IPTV?

Multi-connections IPTV is a service that allows users to access and watch IPTV content on multiple devices simultaneously. Instead of being restricted to a single device, users can use their subscription on multiple devices.

● How to use multi-connection IPTV?

- Subscribe to our IPTV service.
- Receive your login credentials via email after completing your order.
- Install the app player on your devices.
- Enjoy simultaneous streaming across all your devices.

● Is multi-connection IPTV expensive?

Multi-connection IPTV indeed offers a cost-effective solution for accessing IPTV content across multiple devices simultaneously. Unlike normal subscriptions, which often require separate subscriptions for each device, multi-connection IPTV typically permits users to access their content on multiple devices using a single subscription, potentially saving on costs.

● How can I set up parental controls to restrict access to certain content?

At Exhas IPTV, we prioritize empowering our users with control over their viewing experience. Here's how you can harness the parental control features we offer:

1. Explore Service Features: Delve into our comprehensive feature set to discover our robust parental control functionalities. Our service is designed to give you the tools to regulate content access effectively.

2. Create Tailored User Profiles: Craft individualized user profiles for each family member or user. With our platform, you can customize parental control settings to suit the preferences and needs of every viewer.

3. Customize Content Restrictions: Utilize our flexible parental control settings to curate a safe and appropriate viewing environment. Whether it's filtering content by age ratings, genres, or specific channels, our service puts the power in your hands.

4. Secure with Password Protection: Ensure the integrity of your parental control configurations by enabling password protection. With this feature, only authorized users can make adjustments, providing added peace of mind.

5. Access Expert Support: Should you require assistance in navigating our parental control features or have inquiries about specific functionalities, our dedicated support team is here to provide expert guidance and assistance.

● How do I renew my IPTV subscription?

In the last 24 hours before your subscription expires, you will receive a notification reminding you that your subscription will expire soon. Simply visit our website, and choose the subscription plan you'd like. Once you've placed your order, we will renew your subscription. Please make sure you're using the same email associated with your account.

● I have other questions?

You're welcome! Just contact us using our email, live chat, or WhatsApp, and one of our agents will be ready to answer all your questions quickly.